Answer routine questions from your knowledge.
Auto-resolve only replies when it has a source to cite. No source, no reply.
7-day Pro trial · No credit card required
An example workflow in Protodesk
Repeat questions answer themselves
Begin with a well-documented question and a current knowledge-base article. Auto-resolve checks its guardrails before replying and cites the source it used. When the available information is ambiguous, the conversation is escalated for a human to handle instead of sending an unsupported answer.
- Review eligibility and handoff rules before enabling auto-resolve
- Grounded in your knowledge base
- Source references support review of generated answers
- Escalates on ambiguity
A documented answer, with a path to a person
A customer asks a routine question covered by your knowledge base. Auto-resolve can use that material while keeping ambiguous requests with the team.
- 1
Prepare the source
Keep the relevant support article published and accurate before relying on it for answers.
- 2
Check before replying
Auto-resolve evaluates its guardrails and grounds the answer in available knowledge.
- 3
Keep the handoff clear
Review the cited source, or let a teammate handle a conversation that needs clarification.
Good answers start with maintained knowledge
When the source material cannot support a clear answer, the conversation needs human attention. Review your articles as policies and product behavior change.
Frequently asked questions
Try Auto-resolve with your team
Start a 7-day Pro trial. Connect a channel, invite a teammate, and try it with your support workflow. No credit card required.