Every conversation, in one place.
Email, WhatsApp, and Live Chat — one thread, one customer, one timeline.
7-day Pro trial · No credit card required
An example workflow in Protodesk
One inbox for every channel
Start with the shared queue. Assign a customer Thread to a teammate, read the conversation history, and leave an internal note before handing work over. Email, WhatsApp, and live chat stay in the same workspace, so the next person can pick up the conversation with its context.
- Email, WhatsApp, and Live Chat in one shared inbox
- Live chat widget you embed on your website in one line
- Merged identity across channels — one customer, one history
- Full timeline including AI activity traces
A handoff without the recap
A customer follows up on an order by email after contacting your team on live chat. The next teammate needs the history, not another explanation.
- 1
Read the history
Review the customer’s earlier conversations before asking them to repeat details.
- 2
Give it an owner
Assign the Thread and leave an internal note explaining what has already been checked.
- 3
Continue the conversation
Reply in the customer conversation with the context your teammate left behind.
Keep collaboration inside the Thread
Internal notes and customer replies serve different purposes. Use notes for the handoff and the reply composer for the message the customer should receive.
Get a feel for Multichannel inbox.
Explore a sample workspace. Demo interactions only change sample data.
Frequently asked questions
Try Multichannel inbox with your team
Start a 7-day Pro trial. Connect a channel, invite a teammate, and try it with your support workflow. No credit card required.