Terms of Service

You must be legally able to enter into a binding agreement to use Protodesk. If you use Protodesk for a company or other organization, you confirm that you have authority to accept these terms for that organization. If you do not agree to these terms, do not access or use the service.

You must provide accurate account information, protect your credentials, and promptly notify us of suspected unauthorized access. Workspace owners and administrators control invitations, roles, connected channels, settings, and content. You are responsible for activity performed through your account and for configuring access according to your organization's requirements.

Protodesk provides a shared customer-support workspace with messaging, organization, knowledge-base, reporting, notification, and optional AI capabilities. We may improve, add, remove, or change features to maintain security, reliability, legal compliance, and product quality. We will use reasonable efforts to give notice when a material change significantly reduces a paid service you are actively using.

You retain the rights you have in content submitted to Protodesk. You grant Protodesk and its service providers the limited rights needed to host, process, transmit, back up, and display that content to provide, secure, and support the service. You confirm that you have the permissions and legal basis needed to submit customer contacts, conversations, attachments, knowledge-base material, and connected-channel data and to instruct Protodesk to process them.

Protodesk can connect to third-party services such as email, WhatsApp, identity providers, billing providers, storage, and AI infrastructure. Your use of a connected service remains subject to that provider's terms and policies. You authorize Protodesk to exchange the data and instructions needed for the integration you enable. We are not responsible for a third-party service's availability, decisions, or changes outside our control.

AI suggestions, classifications, summaries, translations, and automated replies may be incomplete, inaccurate, or unsuitable. You are responsible for configuring permitted sources, review requirements, escalation rules, channel permissions, and automation boundaries and for evaluating output before relying on it. Do not use AI output as legal, medical, financial, safety-critical, or other professional advice. Protodesk may apply safety, confidence, usage, and entitlement limits even when an automation is enabled.

Protodesk and its licensors retain all rights in the service, software, branding, documentation, and technology, excluding your content. These terms grant only a limited, non-exclusive, non-transferable right to use the service while your account is authorized. If you provide feedback, you allow us to use it without restriction or payment, provided we do not identify you publicly without permission.

Each party may receive non-public information from the other and must use reasonable care to protect it and use it only for the relationship. Protodesk maintains safeguards designed to protect the service, but no service is completely secure. You are responsible for account security, endpoint security, role configuration, integration credentials, backups or exports you control, and legally required notices to affected people.

You may stop using Protodesk or cancel a subscription at any time, subject to the billing terms above. We may limit or suspend access when reasonably necessary to prevent harm, address security risk, respond to legal requirements, enforce these terms, or address overdue payment. We may terminate access for a material or repeated breach. Where practical, we will provide notice and an opportunity to resolve the issue. Data export and deletion after termination are subject to product capabilities, the Privacy Policy, legal obligations, and any separate agreement.

To the maximum extent permitted by law, Protodesk is provided on an 'as is' and 'as available' basis. We do not warrant that the service will be uninterrupted, error-free, or compatible with every provider, or that AI output will be accurate. Nothing in these terms excludes warranties or rights that cannot legally be excluded.

To the maximum extent permitted by law, neither party is liable under these terms for indirect, incidental, special, exemplary, punitive, or consequential loss, or for lost profits, revenue, goodwill, or data, except where liability cannot legally be limited. Protodesk's aggregate liability arising from the service will not exceed the amount you paid to Protodesk for the service during the 12 months before the event giving rise to the claim. This limit does not apply where prohibited by law.

To the extent permitted by law, you will defend and indemnify Protodesk against third-party claims arising from your content, connected channels, messages, unlawful use, or material breach of these terms, except to the extent the claim was caused by Protodesk's breach or misconduct.

Applicable law governs these terms without regard to conflict-of-law principles. Before filing a formal claim, each party agrees to send written notice and make a good-faith effort to resolve the dispute. Mandatory consumer protections and rights to bring a claim before an appropriate regulator or court remain unaffected. A separate signed agreement or order controls if it expressly conflicts with these online terms.

We may update these terms to reflect product, provider, security, or legal changes. We will post the revised terms with a new effective date and provide additional notice for material changes. If you continue using the service after revised terms take effect, you accept them. If a provision is unenforceable, the remaining provisions continue. Delay in enforcement is not a waiver. You may not transfer these terms without our consent; Protodesk may transfer them as part of a reorganization, financing, merger, acquisition, or sale of the relevant business.

Questions about these terms may be sent to legal@protodesk.io. Privacy questions and personal-data requests should be sent to privacy@protodesk.io.