Protodesk
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Pricing plans

Simple, transparent pricing

Start free for 7 days. Viewers are unlimited on every plan.

Start free for 7 daysCompare plans

Starter

$12.42/mo

billed annually

For solo founders & first hires.

  • 5 seats · 5,000 tickets/mo
  • Unlimited channels + teams
  • 250 AI credits/mo
  • Basic SLA targets
  • Knowledge base up to ~500 pages
  • Custom domain · Priority support
Start 7-day Pro trial
Most popular

Pro

$24.92/mo

billed annually

For teams scaling beyond inbox triage.

$0.03 per credit · 50% less than Starter

  • Everything in Starter, plus:
  • 4× more AI credits (1,000/mo)
  • Unlimited tickets · 15 seats
  • Unlimited knowledge base
  • Webhooks · Full AI guardrails
  • Targeted SLA policies + escalations
Start 7-day Pro trial

Business

$49.92/mo

billed annually

For larger teams running a public help center.

  • Everything in Pro, plus:
  • 50 seats · 2,500 AI credits/mo
  • Public help center
  • Custom roles + model selection
Start 7-day Pro trial
Plan comparison

What's included in each plan

Every feature, every plan. Upgrade when you need more.

FeatureStarterProBusinessEnterprise
Seats51550Unlimited
Tickets / month5,000UnlimitedUnlimitedUnlimited
Channels (email, WhatsApp, chat)UnlimitedUnlimitedUnlimitedUnlimited
TeamsUnlimitedUnlimitedUnlimitedUnlimited
AI credits / month2501,0002,500Custom
AI triage
AI auto-resolve
AI sidekick
AI guardrailsBasicFullFullFull
AI coverage gaps detection—
AI auto-classify KB—
Knowledge base sizeUp to ~500 pagesUnlimitedUnlimitedUnlimited
KB auto-refresh—
Public help center——
Basic SLA targets
Targeted SLA policies + escalations—
Visual Automations (Owner / Admin)
Intake forms3UnlimitedUnlimitedUnlimited
File upload size10 MB25 MB50 MB100 MB
Custom domain
Webhooks—
REST API—
Tasks + checklists
Insights (Owner / Admin)
Audit log——
Priority support
SSO (SAML / OIDC)———
SCIM provisioning———
White-label———

AI credits, explained

AI credits measure work performed by AI. A workflow can include several metered steps, so its total varies. Check the action estimate and Evelin AI → Usage for actual consumption. Manual replies do not consume AI credits.

Starter
250credits/month

Shared across your workspace's AI actions.

Pro
1,000credits/month

Usage depends on the workflows you run.

Business
2,500credits/month

Use the calculator to model your own action mix.

AI credits calculator Estimate monthly credits for triage, drafts, and auto-resolve — and see which plan fits. Helpdesk pricing calculator Compare seats, ticket volume, AI resolution fees, and Protodesk plan fit. How credits work How AI actions use credits, how to check usage, and what stays manual. Compare support software See how Protodesk pricing stacks up against the tools you are replacing.

Frequently asked questions

See all FAQs
Every new workspace starts on a 7-day Pro trial with all Pro features enabled, including AI triage, reply drafts, auto-resolve workflows, and 300 AI credits. You do not need a credit card to start. The trial is meant to let your team connect an inbox, test real support conversations, and understand how AI customer support automation fits your workflow before paying.
When the trial ends, your workspace becomes read-only until you subscribe. Existing tickets, customer profiles, conversation history, and knowledge base content remain visible, but new inbound messages, replies, and AI actions pause. Your data is not deleted, so you can subscribe later and continue from the same workspace.
No. Viewers are unlimited on every plan. Only billable roles count against your seat limit.
AI actions pause while your inbox keeps working normally. Top up any time or wait for your next monthly refresh.
AI credits measure model-powered actions inside Protodesk, including AI triage, reply drafts, ticket summaries, customer context refreshes, and auto-resolve attempts. Each plan includes a monthly AI credit allowance so your team can forecast usage more easily than with surprise per-resolution pricing. Manual support work like reading, assigning, and replying without AI does not consume AI credits.

Try Protodesk free for 7 days

Connect your first inbox, invite your team, and see AI triage, sidekick drafts, and auto-resolve with 300 trial credits. No credit card required.

Start free for 7 days