A sidekick for your next step.
The sidekick summarizes context, drafts replies, and proposes the next action.
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An example workflow in Protodesk
An in-thread assistant for agents
Ask Evelin to summarize a Thread, find information in your knowledge sources, or prepare a reply. In the workspace, Evelin can also help investigate activity and propose an action through a connected tool, such as creating a Linear issue. Review the proposed action and its details before approving it.
- Thread context with summary, intent, and key facts
- Draft replies in your brand voice (configurable per AI Agent)
- Suggested next action (close, escalate, wait for customer)
- Related knowledge-base articles surfaced inline
From a question to a reviewed next step
Two customers report missing password-reset emails. Ask Evelin to review the context and prepare a useful follow-up through your connected tools.
- 1
Ask with context
Ask for a Thread summary, relevant knowledge, or help investigating workspace activity.
- 2
Inspect the proposal
Read the explanation and review the proposed Linear issue, including its title and investigation details.
- 3
Choose the next action
Approve the connected-tool action when it is ready, or keep working on the proposal.
You decide what happens next
A suggested reply can become a draft for you to review. A connected-tool action has its own proposal and approval. Keep those decisions grounded in the customer’s actual request.
Get a feel for Evelin AI.
Explore a sample workspace. Demo interactions only change sample data.
Frequently asked questions
Try Evelin AI with your team
Start a 7-day Pro trial. Connect a channel, invite a teammate, and try it with your support workflow. No credit card required.