Build the workflow your team actually follows.
Build visual workflows to route Threads, apply conditions, and keep routine work moving.
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An example workflow in Protodesk
Automations that follow your process
Choose a trigger, add conditions, and decide what should happen next. For an after-hours email acknowledgement, a workflow can check business hours and send a fixed reply. Save your work as a draft, publish when ready, and inspect run activity to understand how the workflow behaved.
- Start from a template or build your own workflow
- Automatic, scheduled, and manual triggers
- Branch on conditions, then assign, label, or update a Thread
- Save drafts, publish when ready, and inspect run activity
- After-hours email acknowledgements through a workflow you publish
A thoughtful reply after your team signs off
A customer emails outside business hours. A published workflow can acknowledge the message with wording your team has already approved.
- 1
Choose the trigger
Start from an incoming email and add the condition that checks workspace business hours.
- 2
Define the response
Use a fixed reply to explain when the team will return and what the customer can expect.
- 3
Publish and inspect
Publish the workflow, then review run activity to understand which path it followed.
Draft first. Publish when ready.
Saving a workflow is not the same as turning it on. Keep changes in draft while you review the trigger, conditions, and actions together.
Get a feel for Automations.
Explore a sample workspace. Demo interactions only change sample data.
Frequently asked questions
Try Automations with your team
Start a 7-day Pro trial. Connect a channel, invite a teammate, and try it with your support workflow. No credit card required.