Protodesk
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See the work behind the numbers.

See what needs attention, compare activity across periods, and drill into the records behind the numbers.

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Insights
Created Threads
128
Resolved
96
Open today
24
First response
8m 24s

Thread activity

Created Threads in the selected period

Daily
0122411 Oct14 Oct17 Oct
Current period

Threads by channel

View breakdown
ChannelThreadsShare
Email64
50%
WhatsApp40
31.25%
Live chat24
18.75%

An example workflow in Protodesk

Insights you can act on

Start with a reporting period and compare it with the previous period. Look at Thread activity, response performance, channels, or team workload, then drill into the records behind a metric. Owners and Admins can use workspace reports to decide where to investigate, and export report data for further analysis.

  • Support, Teams, SLA, Channels, and Customers reports
  • AI, Knowledge, Automations, and Tasks reports
  • Custom date ranges, period comparisons, and record drilldowns
  • Export report data and metric definitions as CSV
  • Workspace reports available to Owners and Admins

Find the question behind a change in performance

Response performance looks different this week. Compare periods, inspect the relevant report, and follow the metric back to the work behind it.

  1. 1

    Set the comparison

    Choose a reporting period and compare it with the previous period.

  2. 2

    Narrow the question

    Explore support, teams, channels, SLA, or the operational report relevant to your investigation.

  3. 3

    Inspect the evidence

    Drill into underlying records and export report data when you need further analysis.

Shared definitions make reports useful

Read the metric definition before drawing conclusions. Workspace reports are available to Owners and Admins, so the right people can review operations with consistent context.

Get a feel for Insights.

Explore a sample workspace. Demo interactions only change sample data.

Keep the work connected.

Bring the next part of your support workflow into the same workspace.

SLA policies

Make response expectations visible.

Teams

Clear ownership for every handoff.

Automations

Build the workflow your team actually follows.

Frequently asked questions

See all FAQs
Start with a reporting period and compare it with the previous period. Look at Thread activity, response performance, channels, or team workload, then drill into the records behind a metric. Owners and Admins can use workspace reports to decide where to investigate, and export report data for further analysis.
Read the metric definition before drawing conclusions. Workspace reports are available to Owners and Admins, so the right people can review operations with consistent context.
Owners and Admins can view workspace Insights, compare periods, drill into records, and export CSV reports. Activity uses the selected date range; current workload and inventory describe the current snapshot.
Every new workspace starts on a 7-day Pro trial with all Pro features enabled, including AI triage, reply drafts, auto-resolve workflows, and 300 AI credits. You do not need a credit card to start. The trial is meant to let your team connect an inbox, test real support conversations, and understand how AI customer support automation fits your workflow before paying.

Try Insights with your team

Start a 7-day Pro trial. Connect a channel, invite a teammate, and try it with your support workflow. No credit card required.

Start for freeView all features