Our Mission

About Protodesk

We're building the support inbox we wished existed — for teams that care about the craft of customer service.

The problem we're solving

Support teams live across too many tabs. Email here, WhatsApp there, help desk somewhere else. Context gets lost, customers feel the friction, and response times suffer. We think that's a solved problem — it just hasn't been solved the right way.

What we're building

Protodesk is a single inbox that unifies every customer conversation, across every channel, and uses AI to surface what matters — labels, priority, draft replies, knowledge-base answers — without replacing the human judgment that great customer relationships require.

What we believe

The core principles that guide our product decisions.

C
Customer-first
We build for the people using the product, not for demos.
T
Transparent
Honest pricing. Honest AI — always with a visible reasoning trace and human override.
A
Async-friendly
Built for distributed teams across timezones. Works the way modern teams work.
S
Specific over clever
We'd rather show you the number than use a buzzword.
N
No credit card to try
7 days of full Pro access, 300 AI credits, every feature unlocked. Decide if it's right for your team before you pay a cent.

Who we are

Protodesk is built by a small team that's spent years in customer-facing support, engineering, and AI. We ship weekly. We read every piece of feedback.

Say hello on Twitter or LinkedIn.

Get in touch

We reply within one business day.

General: hello@protodesk.io
Sales: sales@protodesk.io
Privacy: privacy@protodesk.io
Security: security@protodesk.io
Press: press@protodesk.io

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