AI Shared Inbox for Ecommerce
Handle WhatsApp, email, and social DMs in one place. Let AI answer "where's my order?" while your team focuses on sales and retention.
Start free for 7 days →Built for ecommerce reality
WhatsApp is your #1 support channel
Ecommerce customers expect to reach you on WhatsApp. Protodesk supports WhatsApp Business API and Baileys QR scan natively — no third-party integrations or extra fees.
Order questions flood your inbox
'Where's my order?' 'Can I change my address?' 'Is this in stock?' Protodesk's AI auto-resolve answers these from your knowledge base instantly, 24/7.
You can't afford enterprise help desk pricing
Zendesk and Intercom charge per agent and add fees for WhatsApp. Protodesk starts at $14.99/mo for 5 seats with WhatsApp and AI included.
Features ecommerce teams use daily
Native WhatsApp support
Connect your WhatsApp Business account or scan a QR code with Baileys. All messages flow into the same inbox as email, Slack, and Discord.
AI handles repetitive order questions
Shipping status, return policies, sizing guides — the AI answers these with cited sources from your knowledge base. Only escalates when it can't help.
Customer profiles with full history
See every interaction, order, and ticket for each customer in one profile. Know if they're a VIP, a first-time buyer, or a churn risk before you reply.
Start free. Scale with your store.
7-day free Pro trial. Pick a plan when your order volume grows.
Start for free →Frequently asked questions
Can Protodesk handle high-volume ecommerce support?
Yes. Protodesk scales from a 7-day full-access Pro trial to unlimited on paid tiers. The Business plan includes 2,500 AI credits/month — enough for ~1,250 tickets with full AI.
Does Protodesk support WhatsApp Business API?
Yes. Connect via Meta's official Cloud API for production use, or use Baileys QR scan for quick testing. Both are native — no third-party middleware.
Can the AI answer order-specific questions?
The AI answers general questions (shipping policy, returns, sizing) from your knowledge base. For order-specific queries, it drafts a reply template and routes to a human with customer context pre-loaded.
Is there a free trial for small shops?
Yes. Every signup gets 7 days of full Pro access with 300 AI credits — no credit card required. Perfect for solo founders and small shops to test whether the AI can handle order-status and shipping questions before committing.