What is a shared inbox?
A shared inbox is a collaborative messaging workspace that unifies email, WhatsApp, Slack, Discord, and other channels into a single interface where teams can read, assign, and reply to messages.
1 min read
Quick answer
A shared inbox lets multiple people manage customer conversations from one place. Instead of logging into separate apps for every channel, your team sees one timeline with assignment, notes, and AI help.
How a shared inbox works
- Connect channels
- Messages arrive in one timeline
- AI triage organizes everything
- Agents reply with full customer context
Frequently asked questions
A shared inbox is the unified message view. A help desk adds assignment, SLA tracking, reporting, and automation. Protodesk combines both.
Try Protodesk free for 7 days
Connect your first inbox, invite your team, and see AI triage, sidekick drafts, and auto-resolve with 300 trial credits. No credit card required.