Simple, transparent pricing
Start with a 7-day free trial. Built to scale your customer service. Viewers are unlimited on every plan.
A real inbox for solo builders and side projects. Forever free.
- 3 seats · 500 tickets/mo
- 1 email · 3 channels
- AI sidekick + auto-resolve
- Knowledge base (50 articles)
- Branded footer
billed annually
For founders who ship. Unlock unlimited channels and credits.
- 5 seats · 5,000 tickets/mo
- Unlimited channels + teams
- 300 AI credits/mo
- Custom domain
- Priority support
billed annually
The sweet spot. Best value per credit, webhooks, advanced analytics.
- 15 seats · Unlimited tickets
- 900 AI credits/mo
- Webhooks + API
- Advanced analytics
- Full AI guardrails
billed annually
For scaling ops — SLA, public help center, custom roles.
- 50 seats
- 3,000 AI credits/mo
- SLA management
- Public help center
- Custom roles + model selection
Unlimited seats, SSO/SCIM, audit log, white-label, dedicated success manager. Built for scale.
What's included in each plan
Every feature, every plan. Upgrade when you need more.
| Feature | Free | Starter | Pro | Business | Enterprise |
|---|---|---|---|---|---|
| Seats | 3 | 5 | 15 | 50 | Unlimited |
| Tickets / month | 500 | 5,000 | Unlimited | Unlimited | Unlimited |
| Channels (email, WhatsApp, Slack, Discord) | 3 | Unlimited | Unlimited | Unlimited | Unlimited |
| Teams | 1 | 1 | 5 | Unlimited | Unlimited |
| AI credits / month | 0 | 300 | 900 | 3,000 | Custom |
| AI triage | Included | Included | Included | Included | Included |
| AI auto-resolve | Included | Included | Included | Included | Included |
| AI sidekick | Included | Included | Included | Included | Included |
| Knowledge base articles | 50 | Unlimited | Unlimited | Unlimited | Unlimited |
| Public help center | Not included | Not included | Not included | Included | Included |
| SLA management | Not included | Not included | Not included | Included | Included |
| Custom domain | Not included | Included | Included | Included | Included |
| Webhooks | Not included | Not included | Included | Included | Included |
| REST API | Not included | Not included | Included | Included | Included |
| Advanced analytics | Not included | Not included | Included | Included | Included |
| Audit log | Not included | Not included | Not included | Included | Included |
| Priority support | Not included | Included | Included | Included | Included |
| SSO (SAML / OIDC) | Not included | Not included | Not included | Not included | Included |
| SCIM provisioning | Not included | Not included | Not included | Not included | Included |
| White-label | Not included | Not included | Not included | Not included | Included |
How AI credits work
1 credit = 1 AI action. Triage, auto-resolve, and sidekick each consume one credit when they run.
Paid plans get a monthly allocation that resets. Purchased top-up credits never expire and stack on top of your monthly allocation.
| Plan | Monthly credits | Typical usage |
|---|---|---|
| Free | 0 | Purchase top-ups as needed |
| Starter | 300 | ~150 tickets/mo with full AI |
| Pro | 900 | ~450 tickets/mo |
| Business | 3,000 | ~1,500 tickets/mo |
| Enterprise | Custom | Scaled to volume |
Frequently asked questions
Can't find the answer you're looking for? Reach out to our customer support team.
How does the 7-day free trial work?
Every new workspace gets 7 days of full Pro access — all features, all AI capabilities, 300 AI credits — with no credit card required. Pick a paid plan before day 7 to keep your workspace active. If you don't, the workspace becomes read-only with your data preserved; subscribe anytime to restore everything.
What counts as an AI credit?
1 credit = 1 AI action: a triage run, an auto-resolve attempt, or a sidekick suggestion. Purchased credits never expire and stack on top of your monthly allocation.
Can I change plans later?
Yes. Upgrade or downgrade at any time from the billing page. Annual plans save roughly 17% compared to monthly.
What channels are supported?
Email (Postmark inbound, Amazon SES, or Gmail forwarding), WhatsApp (Cloud API + Baileys), Slack, and Discord — all unified in one shared inbox. In-app chat is on the roadmap.
Do I need to pay for viewers?
No. Viewers are unlimited on every plan. Only billable roles (admin, agent) count against your seat limit.
Do I need a credit card to start?
No. Sign up with email only. We'll only ask for payment if you decide to upgrade after the 7-day Pro trial.
What happens when I run out of AI credits?
AI actions pause. Your inbox keeps working normally — agents can still reply manually. Top up any time from the billing page, or wait for your next monthly refresh.
Can I bring my own AI model?
On Business+, yes. Choose from a range of supported models in settings.
How is Protodesk different from Help Scout or Zendesk?
Protodesk is purpose-built for teams that need WhatsApp and email in one inbox with AI doing the heavy lifting. Help Scout is email-first with bolt-on channels. Zendesk is enterprise-heavy with a price tag to match.
Can I self-host Protodesk?
Not today. Enterprise customers can request a dedicated instance on their own cloud — contact sales.
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