Platform features
Everything a small team needs to run support with AI.
One inbox, AI-prepared tickets, and automation grounded in your knowledge base.
One inbox for every channel
Email, WhatsApp, and Live Chat — one thread, one customer, one timeline.
- Email, WhatsApp, and Live Chat in one shared inbox
- Live chat widget you embed on your website in one line
- Merged identity across channels — one customer, one history
- Full timeline including AI activity traces
Tickets that organize themselves
AI triage assigns labels, priority, and team routing before a human sees the ticket.
- Auto-labeling: built-in and custom labels
- Priority detection from urgency cues (VIP, outage, refund)
- Team routing via rules (label, channel, customer tier)
- Reasoning trace shown in-thread for transparency
Repeat questions answer themselves
Auto-resolve only replies when it has a source to cite. No source, no reply.
- Auto-resolve runs through a 7-layer guardrail pipeline
- Grounded in your knowledge base
- Every reply cites its article
- Escalates on ambiguity
An in-thread assistant for agents
The sidekick summarizes context, drafts replies, and proposes the next action.
- Ticket context with summary, intent, and key facts
- Draft replies in your brand voice (configurable per AI Agent)
- Suggested next action (close, escalate, wait for customer)
- Related knowledge-base articles surfaced inline
Knowledge base, teams, SLAs, and integrations
Write articles once, route work by team, define SLAs, and connect your stack.
- Markdown KB with draft/publish workflow
- Team queues and business hours
- Canned responses with /shortcuts
- Public help center on Business+ with SEO-ready article URLs
Frequently asked questions
Protodesk supports email, WhatsApp, and live chat in one shared customer support inbox. That means support teams can see a customer's full conversation history across channels, route tickets to the right teammate, and use AI triage or AI drafts without leaving the workspace. It is useful for SaaS, ecommerce, agencies, and product-led teams that support customers in more than one place.
Protodesk auto-resolve is designed for routine support questions where the answer can be grounded in your approved knowledge base or saved workflows. Guardrails, escalation rules, and source-aware responses help prevent unsupported answers from being sent to customers. If a ticket is sensitive, unclear, high-risk, or missing a reliable source, it can stay with a human teammate instead of being resolved by AI.
AI credits measure model-powered actions inside Protodesk, including AI triage, reply drafts, ticket summaries, customer context refreshes, and auto-resolve attempts. Each plan includes a monthly AI credit allowance so your team can forecast usage more easily than with surprise per-resolution pricing. Manual support work like reading, assigning, and replying without AI does not consume AI credits.
Every new workspace starts on a 7-day Pro trial with all Pro features enabled, including AI triage, reply drafts, auto-resolve workflows, and 300 AI credits. You do not need a credit card to start. The trial is meant to let your team connect an inbox, test real support conversations, and understand how AI customer support automation fits your workflow before paying.
Try Protodesk free for 7 days
Connect your first inbox, invite your team, and see AI triage, sidekick drafts, and auto-resolve with 300 trial credits. No credit card required.