AI support inbox for SaaS teams
One queue for product questions, bugs, billing, and community — with AI-prepared context.
1 min read
Built for the SaaS support reality
Instant answers for routine questions. One inbox for every channel. No ops team required.
Users expect instant answersAuto-resolve handles routine pricing, setup, and feature questions.
You support multiple channelsEmail, WhatsApp, and live chat land in one inbox.
Your user base is growingTriage routes every ticket; the sidekick drafts the reply.
Features SaaS teams actually use
- Auto-resolve for pricing, API, and setup questions
- Live chat conversations as first-class tickets
- Webhooks and REST API on Pro+
Frequently asked questions
Yes. The AI sidekick summarizes long technical threads, drafts replies, suggests related knowledge-base articles, and escalates complex bugs with full context.
Yes. Webhooks fire on ticket events, REST API is available on Pro+, and team alerts can be routed into Slack or issue trackers.
Connect support email, link WhatsApp, invite your team, and start triaging within minutes.
Try Protodesk free for 7 days
Connect your first inbox, invite your team, and see AI triage, sidekick drafts, and auto-resolve with 300 trial credits. No credit card required.