AI Support Inbox Built for SaaS Teams
Unify email, Slack, Discord, and WhatsApp into one collaborative workspace. Let AI handle routine questions while your team ships product.
Start free for 7 days →Built for the SaaS support reality
Users expect instant answers
SaaS customers don't wait. They expect replies in minutes, not hours. Protodesk's AI auto-resolve handles routine questions — pricing, feature requests, setup — while your team focuses on complex issues.
You support multiple channels
Your users reach out via email, Slack, Discord, and WhatsApp. Protodesk unifies every channel into one inbox so no message falls through the cracks.
Your team is small but your user base is growing
You can't hire support yet, but ticket volume is climbing. AI triage labels and routes every ticket automatically. The AI sidekick drafts replies so your engineers spend less time writing the same answers.
Features SaaS teams actually use
AI auto-resolve for common questions
Pricing plans, API limits, integration guides — the AI answers these from your knowledge base with source citations. Your team only sees tickets that actually need a human.
Slack + Discord community support
SaaS teams live in Slack and Discord. Protodesk treats community messages as first-class tickets — auto-labeled, routed, and tracked alongside email and WhatsApp.
Developer-friendly webhooks & API
Trigger workflows from ticket events. Post to Slack when a churn-risk ticket arrives. Create Linear issues for bug reports automatically. REST API available on Pro+.
Try free for 7 days. Pick a plan when you're ready.
Full Pro access for 7 days, no credit card. Starter ($14.99/mo) starts at 5 seats with 250 AI credits. Pro ($29.99/mo) is the most popular for growing SaaS teams.
Frequently asked questions
Can Protodesk handle technical support?
Yes. Protodesk's AI sidekick summarizes long technical threads, drafts replies in your brand voice, and suggests related knowledge base articles. For complex bugs, it escalates to engineers with full context.
Does Protodesk integrate with developer tools?
Yes. Webhooks fire on every ticket event. Prebuilt connectors include Linear (bug tracking) and Slack (team alerts). REST API is available on Pro+ for custom integrations.
How fast can a SaaS team get set up?
Under 2 minutes. Connect your support email, link your WhatsApp number, and invite your team. The AI starts triaging immediately. No engineering required.
Is there a free trial for early-stage SaaS?
Yes. Every signup gets 7 days of full Pro access — every channel, all AI features, 300 credits — with no credit card. Pick a plan when you're sure it's the right fit. Starter ($14.99/mo) is sized for pre-PMF teams.