Blog
Essays on AI support and the craft of customer service.
Thinking out loud about how we're building Protodesk and what we're learning along the way.
- Company··2 min read
Why we built Protodesk
Every existing tool felt either too heavy for small teams or too basic to handle modern support. Here's why we decided to build another one anyway.
By The Protodesk team - AI··3 min read
The AI support stack: triage, auto-resolve, sidekick
Three AI layers, three jobs. Here's exactly how we architected each one — and what we learned about keeping AI honest.
By The Protodesk team - Product··3 min read
Pricing AI credits fairly
Usage-based pricing is honest, but it can be terrifying. Here's how we made AI credits predictable.
By The Protodesk team
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