What are AI Credits?
AI credits are the unit of measurement for AI actions in Protodesk. One credit = one AI action. Triage, auto-resolve, and sidekick each consume one credit when they run. This makes AI costs predictable — no surprise bills based on usage spikes.
Quick answer
AI credits are like prepaid tokens for AI features. Your plan includes a monthly budget (300–3,000 credits). When the AI triages a ticket, attempts auto-resolve, or loads the sidekick, it spends one credit. Run out? AI pauses, but your inbox keeps working. Top up anytime.
What counts as a credit
- Triage — 1 credit when a new ticket runs through AI labeling and routing.
- Auto-resolve — 1 credit per attempt (even if the AI decides not to send).
- Sidekick — 1 credit when an agent opens a thread and the sidekick loads.
What costs zero credits
- Reading tickets
- Sending manual replies
- Searching the inbox
- Adding internal notes
- Assigning or labeling manually
- Viewing customer profiles
Monthly credit allocation by plan
| Plan | Monthly credits | Typical ticket capacity |
|---|---|---|
| Pro trial (7 days) | 300 (one-time) | ~125 auto-resolves |
| Starter ($14.99) | 250 | ~125 auto-resolves |
| Pro ($29.99) | 1,000 | ~500 auto-resolves |
| Business ($59.99) | 2,500 | ~1,250 auto-resolves |
| Enterprise | Custom | Scaled to volume |
Top-up packs
Purchased credits stack on top of your monthly allocation and never expire.
- 100 credits — $5
- 500 credits — $20
- 2,500 credits — $80
Frequently asked questions
What are AI credits?
AI credits are the unit of measurement for AI actions in Protodesk. One credit = one AI action (triage, auto-resolve attempt, or sidekick load). Paid plans include a monthly allocation. Purchased credits never expire.
How many credits does each AI action use?
Triage uses 1 credit per ticket. Auto-resolve uses 1 credit per attempt (whether it sends or not). Sidekick uses 1 credit when an agent opens a thread and the sidekick loads. Manual replies, searches, and non-AI actions use zero credits.
What happens if I run out of AI credits?
AI actions pause. Your inbox keeps working normally — agents can still reply manually. You can top up credits anytime, or wait for your monthly allocation to reset on your billing date.
Related terms
Start with free AI credits
Every new workspace gets 200 bonus AI credits during the 7-day Pro trial.
Start for free →