The foundations of a connected support team.
Write articles once, route work by team, define SLAs, and connect your stack.
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An example workflow in Protodesk
Knowledge base, teams, SLAs, and integrations
Keep the building blocks of support in the same workspace: knowledge, teams, response targets, and reusable replies. Connect the tools your team uses, and choose where AI should assist. Start with one channel and a clear process, then expand the setup as your team’s needs grow.
- Markdown KB with draft/publish workflow
- Team queues and business hours
- Canned responses with /shortcuts
- Public help center on Business+ with SEO-ready article URLs
Build a workspace around the way you support
A growing team needs shared knowledge, clear ownership, and reusable replies. Start with the essentials and connect them as the work becomes more involved.
- 1
Start with a channel
Bring customer conversations into the shared inbox and invite the teammates who handle them.
- 2
Add shared foundations
Prepare knowledge articles, team ownership, and saved replies for recurring questions.
- 3
Connect the next step
Introduce Tasks, AI assistance, and connected tools where they fit your process.
A practical starting point for a growing team
You do not need to configure every capability at once. Begin with a real support workflow, then add the knowledge and structure that make that workflow easier to maintain.
Frequently asked questions
Try Platform with your team
Start a 7-day Pro trial. Connect a channel, invite a teammate, and try it with your support workflow. No credit card required.