What is CSAT?
CSAT, or Customer Satisfaction Score, measures how happy a customer is with a specific support interaction, transaction, or experience.
1 min read
How CSAT works
- Send a short survey after resolution
- Collect ratings
- Count satisfied responses
- Track patterns by team, channel, and topic
Frequently asked questions
Many teams treat 75-85% as healthy and anything above 85% as excellent, but the trend matters more than one number.
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